I've got a GPS device for my bike so have the desktop software loaded on my PC. Recently it failed to start on bootup and gave me an error dialog with a request to email contents to their support email.
Would had preferred option for just a button click to push to web service but the key thing is someone actually got back to me.
Had a personalised email from what appeared to be a real person explaining what the problem was and how I can avoid it.
Very nicely done
Mobile post from the Esendex BlogIt service