One of the downsides of running Premium SMS services for customers is having to deal with irate subscribers who feel, rightly or wrongly, that they have been charged for services that they didn't subscribe to.
When a subscriber has an issue, they generally call their network operator who calls up the details of the service provider who run services on a given shortcode. If they get this right, not always by any means, the subscriber calls us.
We, as a service provider, have a dedicated number for these and can quickly cancel any subscriptions and give the subscriber the details of our customer so they can approach them for a refund.
All this is fine if the subscriber acts reasonably, this isn't always the case.
It never ceases to amaze me how people deem it acceptable to scream abuse at people over the phone as if that is going to help expediate matters.
My team are on the front line and no matter how much I reassure them that's it's perfectly acceptable to hang-up on people who act this way, they are still affected by it.
It's grossly unfair that some reactionary little prat with anger management issues can upset and offend people at will with no comeback on them.
It does come with the territory but I wish these people would learn to act like adults. The world would be a better place for them and the rest of us.