Thursday, 4 December 2008

Business Messaging - Your Taxi's Outside

A local taxi firm, DG Cars, schedules a call back when your taxi is on its way. This is a great way of improving customer service as well operational efficiency for the cab firm.

This can also be achieved simply be sending either an SMS or Voice SMS message direct to the pickup as the taxi is approaching.

  • The customer knows when to come outside/get their coat on/say their goodbyes
  • The taxi not sitting idle waiting for someone who's not ready when it could be moving onto the next fare sooner.
  • Include the drivers mobile number in the message and the customer can all the driver if they're held up.

Dead simple and dead effective.

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