Wednesday, 3 October 2007

Another fantastic example of third party support

I came in this morning to another fantastic example of support. This was from the company who provide one of our systems management tools. We contacted them after we found a problem while testing an upgrade. Bear in mind we pay for this software and for support as well.

I wanted to let you know that this issue has been escalated to development, who are working on a fix for a release in the near future. When this release is made available, I’ll be happy to update you with download information.

Lucky we don't want to use it anytime soon then.

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