I've just been at an establishment trying to buy something, doesn't matter which one, and had dreadful service. My immediate thought:
I'll tweet about this, that'll show them
What a load of passive-aggressive nonsense.
Tweeting, blogging and the rest allow us to whinge about bad service without having to face up to the people we're whinging about. In fact they encourage it.
I find myself standing there, working myself up into a disgruntled fury, safe in the knowledge that I can explode onto twitter and receive reassuring affirmation that I'm justified in feeling so insulted.
If I'm having bad service I should challenge the person there and then. Politely, calmly, assertively but then, when it's happening to the person who is exacting this distress upon me.
A friend recently tweeted about losing a bit of his soul in Carphone Warehouse, within seconds someone had @ replied to him asking him what was wrong.
Excellent, my friend thought, he asked them for an email address he could send a more detailed description of his issue to, it would have stretched way past 140 characters, and...nothing.
He asked again...nothing.
So Carphone Warehouse engagement 10/10, follow though 0/10.
Actually, while I'm having a twitter rant, auto follow and tracking really annoy me as well. I actually find it quite intimidating. I'm find myself getting nervous about mentioning any company in case they start following (stalking) me.
I mentioned about taking my iPhone unto CPW for a repair, seconds later 'Hi I'm Justin and i work for CPW....blah, blah'.
I mentioned the Beastie Boys this morning in a tweet. Next thing I know the Beastie Boys are following me. Their account following 8,000, 1 update, a link to their web site. Nonsense.
Leave me alone!
I like a lot about twitter but a lot of the content is starting to devalue the core proposition for me.
It's crossroads time for twitter. It's in danger of becoming the domain of celebrities and 'engaging' companies and not a place I want to inhabit.